There is no doubt that we now have a widespread problem on our hands, with PaperPort 14.5 and Firefox 61.0 having a serious compatibility issue. She changed BrowserSelected to xxx and that immediately solved the problem - PaperPort opened successfully! :) Furthermore, soon after the initial publication of this article, I received a message from another Experts Exchange member who said that she experienced the same problem shortly after upgrading Firefox to Version 61.0 (64-bit). I don't know if that's what causes the problem, but I'm not a big believer in coincidences. Note that the problem occurred shortly after I upgraded Firefox to Version 61.0 (32-bit). So, a huge Thank You to Andrea for the idea, and to Frank for confirming - magic, indeed! I then changed it to xxx, and that worked. I then tried Andrea's fix and, voilĂ , success! I first changed Mozilla Firefox to Internet Explorer and it worked. I tried a few fixes first (from my own published articles/videos here at EE), but nothing worked. A crash dump file was generated, which may contain technical information about the nature of the problem.) (The application 'PaperPort' has encountered a fatal error and will be terminated. I started PaperPort, which I typically do several times every day, and received this Application Crash dialog right after the splash screen: I was still a bit skeptical, but, that same day, it happened to me! I am running PaperPort Professional 14.5 with both Patch 1 and the PP14 Scanner Connection Tool installed. I know, hard to believe! But another Experts Exchange member, Frank Schabel, reported in a comment on 2 at my PP14 Scanner Connection Tool article that the fix also worked for him ("I changed it and like magic paperport opened and worked"). It doesn't even have to be an actual browser name - e.g., it can be xxx. What Andrea reported is this: when the data in BrowserSelected is Mozilla Firefox, PaperPort crashes! He changed Mozilla Firefox to Internet Explorer and PaperPort no longer crashed! We exchanged several posts there and discovered that any data in BrowserSelected other than Mozilla Firefox will cause PaperPort to open properly. It contains many values (fields), one of which is BrowserSelected (a string, i.e., REG_SZ). HKEY_CURRENT_USER\Software\ScanSoft\PaperPort\PaperPort User Preferences PaperPort has the following key in the registry: Fasten your seat belt - this is a really strange one! The first time that I became aware of this issue is when Experts Exchange member Andrea Carli reported it in a comment on 2 at my PaperPort 14 in Windows 10 article. The purpose of this new article is to document a recent problem that has reached epidemic levels. In another EE article, I discuss other possible solutions to the problem of PaperPort not opening, typically crashing right after the splash screen appears (sometimes with a dump, sometimes not). Also, in a previously published article here at Experts Exchange, I discuss another scenario in which PaperPort fails to open, namely, the so-called "Windows XP Compatibility Mode" problem, also known as the "AppCompatFlags Layers" problem, due to its solution (see Nuance's "Technote 6629" error message in the article referenced above). In a previously published five-minute video Micro Tutorial here at Experts Exchange, I present one way to solve the problem of Nuance's PaperPort product not opening, namely, using the CheckPPFolders utility that is provided as part of a normal PaperPort installation. Thus, I changed the name of the article accordingly. In addition, while the symptoms are occasionally a crash or hang, the most common symptom by far is the appearance of the splash screen, followed by an immediate exit, that is, PaperPort never opens. However, there are now reports from folks who are not using Firefox, but are still experiencing the problem. The former name of this article was, " What to do when PaperPort crashes, hangs, or fails to start - popular fix for Mozilla Firefox users".
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